Virtual Office Receptionists Are In – And They're Not Even Here
Never Miss Another Customer: The Power of Virtual Reception
Virtual office reception services are professional call-answering solutions that handle your business calls remotely. Unlike traditional in-house receptionists, these services use trained professionals working from separate locations to answer calls in your company name, take messages, schedule appointments, and route calls to appropriate team members.
What are virtual office reception services?
- Professional remote teams answering calls in your company name
- Available 24/7, including after-hours, weekends, and holidays
- Significantly more cost-effective than hiring in-house staff
- Combine human receptionists and AI technology for maximum efficiency
- Seamlessly integrate with your existing business tools and CRMs
Did you know that 80% of callers hang up when they reach voicemail and call your competitors instead? This single statistic reveals why virtual reception services have become essential for businesses of all sizes. When every lead matters, you simply can't afford to miss calls.
Virtual receptionists create that crucial first impression, ensuring your business appears professional, responsive, and customer-focused at all times. They handle everything from basic call answering to appointment scheduling, lead qualification, and customer support – all without the overhead of an in-house employee.
I'm Gregg Kell, founder of Kell Web Solutions, and I've helped numerous small businesses implement virtual office reception services to dramatically improve their customer engagement and lead capture while reducing overhead costs. My experience with virtual office reception services spans two decades, during which I've seen them evolve from simple answering services to sophisticated business solutions powered by AI and human expertise.
Why Virtual Office Reception Services Are Booming
Ever wonder why virtual office reception services have exploded in popularity? It's not just another business trend—it's a direct response to a changing workplace and evolving customer expectations.
Let's talk about a statistic that makes business owners sit up straight: 80% of callers hang up when they reach voicemail, immediately dialing your competitors instead. That's not just a missed call—it's missed revenue walking straight to the competition. When you realize you could be losing 8 out of 10 potential customers simply because no one answered the phone, the value of professional call answering becomes crystal clear.
The hybrid work revolution has also fueled this boom. With team members scattered across different locations and time zones, maintaining a consistent, professional voice for your business has become trickier than ever. Virtual office reception services neatly solve this problem by providing that consistent front-end regardless of where your team works.
What's particularly exciting is how the industry has evolved beyond simple call answering. Today's virtual reception solutions blend AI technology with human expertise to create something truly powerful:
- AI systems handle immediate response and routing 24/7, while human agents step in for complex conversations that require empathy and nuance
- The handoff between automated and live support happens seamlessly, creating a smooth experience for callers
- The global talent pool means businesses can access skilled receptionists regardless of location
- Call data provides insights that help businesses improve their customer service over time
This human-AI partnership delivers the best of both worlds: technology's efficiency with the warmth and problem-solving abilities only humans can provide.
The Competitive Edge of Virtual Office Reception Services
In today's marketplace, where competition is just a click or call away, virtual office reception services provide distinct advantages that can transform your business performance.
Never Miss a Lead is perhaps the most compelling benefit. Every unanswered call represents potential thousands in lost business. When your virtual receptionist captures leads that would otherwise slip away, the service essentially pays for itself.
24/7 Availability puts you leagues ahead of competitors who are only reachable during business hours. Modern customers expect service on their schedule, not yours. Being "always open" through your virtual reception team means you're there when inspiration strikes a potential client at 9 PM on a Sunday.
Professional Brand Image is another significant advantage. Small businesses can project the polished, responsive impression of much larger enterprises. This levels the playing field against bigger competitors with deeper pockets, making your three-person operation feel like a well-oiled machine to callers.
Focus on Core Activities might be the benefit business owners appreciate most. When you're not constantly interrupted by calls, you reclaim an average of 10+ hours monthly to focus on what you do best. That's time you can invest in growth, client relationships, or product development.
Scalability ensures your phone presence grows with your business. Virtual reception services flex with your call volume, maintaining consistent service during busy seasons without leaving you overstaffed during quieter periods.
The businesses leveraging these advantages are seeing tangible results—higher conversion rates, improved customer satisfaction, and accelerated growth. When customer experience often determines success, having a professional voice answer every call isn't just nice to have—it's becoming essential for businesses that want to thrive.
How Virtual Receptionists Operate: Behind the Scenes
Understanding how virtual office reception services actually work helps explain the process and shows just how seamless the integration can be for your business. Let's peek behind the virtual curtain:
The foundation of any virtual reception service is call forwarding. Your business line is configured to forward to the virtual reception service under conditions you specify—whether that's all calls, after a certain number of rings, during specific hours, or when your line is busy. This forwarding is completely invisible to callers.
When a call comes in, the virtual receptionist answers with your customized greeting, creating the impression they're sitting right in your office. These greetings are carefully scripted to match your brand voice and specific instructions.
What happens next is where modern virtual office reception services truly shine:
- CRM Integration: The receptionist instantly sees caller information if they've called before, along with any notes from previous interactions
- Scripted Responses: For common questions, receptionists have prepared answers specific to your business
- Call Screening: Based on your preferences, they can qualify leads before transferring
- Bilingual Support: Many services offer Spanish or other language support at no extra charge
- Escalation Protocols: Clear rules determine which calls get transferred immediately versus which ones receive messages
The best services also employ sophisticated call distribution systems that ensure calls are answered quickly—typically in under 10 seconds—regardless of overall call volume.
More info about how virtual receptionists work
From Ring to Resolution – Workflow Walk-Through
Let's follow a typical call through the virtual office reception services workflow:
- Initial Ring: A potential client calls your business number
- Forwarding: After your specified conditions are met (e.g., 3 rings with no answer), the call forwards to your virtual reception service
- Professional Greeting: The receptionist answers with your custom greeting: "Thank you for calling [Your Business Name], how may I help you today?"
- Caller Assessment: The receptionist determines the purpose of the call and follows your established protocols
- Action Taken: Depending on the call type and your preferences, the receptionist will:
- Transfer the call to the appropriate person
- Take a detailed message
- Schedule an appointment directly in your calendar
- Answer basic questions about your business
- Collect lead information for follow-up
- Notification: You receive an immediate notification via email, SMS, or app with call details
- CRM Update: Call information is automatically logged in your CRM system
- Follow-up: The virtual receptionist can make outbound calls to confirm appointments or deliver additional information
This entire process typically takes just a few minutes, and the caller experiences it as a seamless, professional interaction with your company.
Virtual Office Reception Services vs. In-House Staff
When comparing virtual office reception services to traditional in-house receptionists, the differences extend far beyond just cost savings:
| Aspect | In-House Receptionist | Virtual Reception Service |
|---|---|---|
| Cost | $77K+ annually (salary, benefits, training) | Fraction of in-house cost |
| Availability | Limited to working hours (40hrs/week) | 24/7/365 coverage available |
| Sick Days/Vacation | Coverage gaps | Never absent |
| Training | Ongoing responsibility | Handled by service provider |
| Scalability | Fixed capacity | Scales with call volume |
| Management | Requires supervision | Self-managing |
| Technology | Requires equipment investment | Included in service |
| Hiring/Turnover | Recruitment challenges | Immediate availability |
The cost difference alone is striking—businesses can expect to spend upwards of $77,000 annually for a full-time receptionist when accounting for salary, benefits, training, and management overhead. In contrast, virtual office reception services typically cost a fraction of this amount while providing more consistent coverage.
Perhaps most importantly, virtual reception eliminates the vulnerability of having a single point of failure. When your in-house receptionist is sick, on break, or handling another call, you're effectively closed to new callers. Virtual services ensure someone is always available to answer professionally.
Features & Benefits That Transform Customer Experience
When you partner with virtual office reception services, you're not just getting someone to pick up the phone – you're completely changing how customers experience your business from their very first "hello." The difference is immediately noticeable, both to you and your callers.
Imagine never missing another opportunity because a warm, professional voice answers your business line in under ten seconds, every single time. That's the power of live call answering – the foundation of any quality virtual reception service. No more sending potential clients to voicemail purgatory where 80% will hang up and call your competitor instead.
Beyond just answering calls, today's virtual receptionists excel at lead qualification, asking the right questions to identify your most promising opportunities. This means when a call does reach your desk, you know it's worth your valuable time. Some businesses report capturing over 1.6 million qualified leads annually through this feature alone – opportunities that would otherwise slip through the cracks.
Tired of the scheduling dance that often leads to missed connections? With calendar management integration, your virtual receptionist can book appointments directly into your scheduling system in real-time while the caller is still on the line. No more back-and-forth emails or playing phone tag.
One often overlooked benefit is spam blocking. Quality services filter out thousands of robocalls monthly, ensuring your communication channels remain focused on real opportunities, not distractions.
In our diverse business landscape, the ability to serve customers in their preferred language creates an immediate connection. Many virtual office reception services include bilingual support(typically English and Spanish) at no additional cost, allowing you to serve a broader customer base without specialized staffing.
When you can't take a call personally, detailed message delivery ensures you never miss important information. Messages are delivered instantly via your preferred channel—email, SMS, or directly to your CRM—complete with all the context you need for effective follow-up.
Sophisticated call routing creates a seamless experience for callers while ensuring the right team members handle the right inquiries. Calls can be directed based on department, time of day, caller history, or even specific keywords mentioned during the conversation.
Together, these features create a customer experience that feels attentive, responsive, and professional—regardless of when someone calls or how busy your team might be.
Customization Options for Virtual Office Reception Services
The best virtual office reception services feel like a natural extension of your business, not a generic answering service. This seamless integration comes from deep customization options that match your unique brand voice and specific business needs.
Your custom greeting sets the tone for every caller interaction. Whether you prefer a simple "Good morning, thank you for calling ABC Company" or something more distinctive that reflects your brand personality, your virtual receptionist delivers it consistently with every answer.
For those frequently asked questions that every business receives, scripted responses ensure accurate information is delivered consistently. This proves invaluable for details like business hours, service areas, or basic pricing information – no more worrying about callers receiving conflicting information.
You maintain complete control through customizable transfer rules that determine exactly when and how calls reach your team. Perhaps you want all existing client calls transferred immediately, while new leads are thoroughly qualified first. Or maybe technical questions should route to support staff while billing inquiries go to your finance team. The system adapts to your specific workflow needs.
Many services offer industry-specific protocols with specialized training for receptionists handling calls in fields like legal, medical, real estate, or home services. This ensures they understand the terminology and priorities unique to your industry, creating a more natural conversation flow.
The depth of call screening is entirely up to you. Some businesses prefer minimal screening to maximize convenience, while others want detailed information gathered before speaking with a caller. Your preferences become the standard operating procedure.
Advanced services can even implement personalization logic that customizes the call experience based on caller history. Returning customers receive a more personalized greeting that acknowledges the relationship, creating that "we remember you" feeling that builds loyalty.
With this level of customization, callers never feel like they're talking to a generic service – they're experiencing your unique brand voice from the very first word.
24/7 & Bilingual Coverage: Going Beyond 9-to-5
In today's always-on world, limiting your business to traditional hours means missing valuable opportunities. Virtual office reception services break free from these constraints by offering truly round-the-clock coverage that transforms your business availability.
After-hours answering captures leads and serves customers even when your physical office is closed. This proves particularly valuable for service businesses that receive emergency calls, companies serving clients across multiple time zones, or businesses competing with larger enterprises that offer 24/7 support.
Don't let weekends and holidays become dead zones for your business. Weekend & holiday coverage ensures you never miss an opportunity due to calendar constraints. For many businesses, weekends generate significant call volume from customers who are off work and focusing on personal needs – precisely when your competitors might be unavailable.
The ability to connect with callers in their preferred language creates an immediate bond. Bilingual support(typically English and Spanish) is included with leading providers during standard business hours (often 5am-8pm), expanding your market reach without requiring bilingual in-house staff.
Some global services use a follow-the-sun model with teams across different time zones to provide seamless 24/7 coverage. This often means predominantly U.S.-based staff during business hours and international teams handling overflow and after-hours calls, creating a consistent experience regardless of when someone calls.
The business impact of this expanded availability is substantial and measurable: increased lead capture from callers who would otherwise reach voicemail, higher customer satisfaction through immediate response, competitive advantage over businesses with limited hours, and better service for clients in different time zones.
For businesses competing in crowded markets, this 24/7 availability becomes a significant differentiator that can set you apart from competitors who still operate on a traditional schedule.
More info about 24/7 virtual receptionists
Costs, ROI, and Tech Integrations
Let's talk dollars and sense when it comes to virtual office reception services. The financial picture is one of the most compelling reasons businesses are making the switch from traditional receptionists to virtual solutions.
Think about this: hiring an in-house receptionist typically costs over $77,000 annually when you add up salary, benefits, training, management time, and equipment. That's a significant investment for most small businesses! And despite that investment, you're still limited by human capacity – one person can only answer so many calls and work so many hours.
Virtual office reception services flip this equation on its head with flexible pricing that aligns perfectly with your actual needs:
You'll find several pricing approaches depending on your call volume and preferences. Per-minute plans charge only for the time receptionists actively spend handling your calls – perfect for businesses with unpredictable call patterns. Call bundle packages let you purchase a set number of calls monthly with transparent overage rates. Some providers even offer flat-rate models with unlimited call answering for businesses that need predictable monthly expenses.
But the true value goes far beyond just saving on salary costs. Business owners tell us they reclaim over 10 hours of productive time each month – time previously spent answering calls that could be better invested in revenue-generating activities. Statistic about 80% of callers hanging up when they reach voicemail? Those are leads walking straight to your competition that virtual reception services can capture instead.
The interruption factor is another hidden cost many don't consider. Every time you or your team stops focused work to answer a call, it takes an average of 23 minutes to get back to the same level of concentration. Virtual reception eliminates these productivity-killing interruptions while ensuring calls are still handled professionally.
Today's virtual office reception services seamlessly integrate with the tools you already use:
CRM integration means call details and new lead information flow automatically into systems like Salesforce and HubSpot without manual data entry. When someone calls about your services, their information and notes from the call appear in your CRM before you even pick up the phone to follow up.
Calendar connections allow receptionists to book appointments directly in Google Calendar, Outlook, or specialized scheduling software, eliminating the back-and-forth that often leads to missed bookings.
Workflow automation through Zapier lets you create custom processes based on call outcomes – like automatically sending a welcome email when a new client calls or alerting specific team members about urgent matters.
These tech connections multiply the value by creating a unified system where information flows exactly where it needs to go, when it needs to get there.
Integrating With Your Existing Stack in Minutes
One of the most pleasant surprises about modern virtual office reception services is how painlessly they connect with your existing technology. The days of complex technical setups or disruptive transitions are long gone.
Setting up these integrations is refreshingly straightforward. Most providers offer pre-built connections with popular business tools that can be activated in minutes, not days or weeks. The typical setup follows a simple path: authenticate your accounts, map how information should flow between systems, configure any specific rules, test to ensure everything works as expected, and then activate the integration.
Your virtual reception service can connect with practically everything your business already uses:
HubSpot and Salesforce integrations ensure every call creates proper records with complete details captured exactly where you need them. Imagine having new leads automatically populated in your CRM with call notes, contact information, and follow-up reminders – all without lifting a finger.
Slack and Microsoft Teams connections keep your team informed about important calls through real-time notifications, making it easy to stay in the loop even when you're not directly handling calls.
Scheduling tools like Calendly, Acuity, and Setmore allow receptionists to book appointments directly in your calendar, eliminating double-entry and reducing scheduling errors.
For specialized industries, there are purpose-built integrations with tools like Clio and MyCase for legal firms or ServiceTitan and HighLevel for service businesses. These connections understand the unique workflows of your industry.
The beauty of this approach is that you maintain all the sophisticated capabilities of your existing business tools while adding the professional touch of virtual reception. Your technology ecosystem becomes more valuable because it's now connected to your front-line customer communications.
The entire integration process typically takes about 15 minutes, with many providers offering guided setup assistance from their technical teams. You don't need to be technically savvy – the systems are designed to connect easily with minimal configuration required.
This seamless integration creates a unified workflow where call information automatically goes exactly where it needs to in your business without anyone having to manually transfer data between systems. The result? Better information flow, fewer errors, and more time focused on what matters most – serving your customers and growing your business.
Scientific research on business registration
Selecting and Implementing Your Virtual Reception Solution
Finding the perfect virtual office reception services for your business shouldn't feel overwhelming. With so many options available, focusing on what truly matters will help you make a choice you'll be happy with for years to come.
Think of choosing a virtual reception service like finding a new team member – you want someone who understands your industry and speaks your language. Industry experience matters tremendously. A receptionist who's familiar with legal terminology will serve a law firm much better than one who isn't, just as healthcare practices benefit from receptionists who understand patient confidentiality requirements.
Your business doesn't sleep, and maybe your reception shouldn't either. Consider your coverage needs carefully – do you need support during standard business hours, or are after-hours calls common in your industry? Some businesses thrive with 9-to-5 coverage, while others need true 24/7 service to never miss an opportunity.
The best virtual office reception services grow with you. Look for providers that can handle your current call volume while scaling up during busy seasons or as your business expands. Nothing's worse than finally getting traction with a marketing campaign only to have calls go unanswered because your service can't keep up.
In today's connected world, technology integration is non-negotiable. Your virtual reception should work seamlessly with your existing tools – whether that's your CRM, scheduling software, or team communication platforms. The magic happens when information flows automatically between systems without extra work on your part.
For businesses handling sensitive information, security and compliance must be top priorities. Healthcare providers need HIPAA-compliant services, while financial services may require additional security protocols. Don't compromise on these requirements – the right provider will meet or exceed your compliance needs.
The best reception experience feels custom to your business. Look for deep customization options that allow receptionists to follow your specific scripts, use your preferred greetings, and handle calls exactly as you would. This attention to detail helps create a seamless experience for your callers.
Finding the right pricing structure matters too. Some businesses benefit from per-minute billing if their calls tend to be brief, while others prefer the predictability of flat-rate packages. The best approach depends on your call patterns and budget preferences.
Most reputable providers offer risk-free trials(typically 7-14 days), giving you a chance to experience their service before making a commitment. Take advantage of these opportunities to test how well they represent your business.
When you need reception support, you probably need it now. Many modern virtual office reception services can have you up and running in as little as 15 minutes – a stark contrast to the weeks or months it takes to hire and train an in-house receptionist.
For businesses in Santa Monica, Los Angeles, and surrounding areas, finding a provider with local knowledge can add extra value through understanding of regional business practices and customer expectations.
Checklist for Virtual Office Reception Services
Before signing up with any provider, use this comprehensive checklist to ensure you're making the right choice for your virtual office reception services:
Coverage Requirements:
- Hours needed (standard, extended, 24/7)
- Holiday coverage requirements
- Bilingual support needs
- Overflow vs. full-time answering
Technical Considerations:
- CRM integration capabilities
- Calendar/scheduling system compatibility
- Message delivery preferences (email, SMS, app)
- Call recording and quality monitoring
Business Requirements:
- Industry-specific knowledge needed
- Script customization options
- Call screening depth
- Appointment setting authority
Financial Factors:
- Pricing model suitability
- Contract terms and flexibility
- Setup fees or additional charges
- Overage policies and rates
Service Quality Indicators:
- Average answer time guarantees
- Receptionist training protocols
- Quality assurance processes
- Customer satisfaction metrics
Security & Compliance:
- Data privacy policies
- Industry-specific compliance (HIPAA, etc.)
- Call information storage policies
- Security certifications
Implementation Process:
- Setup timeline and process
- Training requirements
- Testing procedures
- Go-live support
Reputation & Reliability:
- Years in business
- Client testimonials and reviews
- Industry awards or recognition
- Service level agreements
Taking a structured approach ensures you won't overlook important factors when choosing the service that will become the voice of your business.
Fast-Track Onboarding & Go-Live
One of the most refreshing aspects of virtual office reception services is how quickly you can be up and running. Unlike hiring an in-house receptionist (a process that can drag on for weeks or months), virtual services can often have you taking professional calls within hours – sometimes in as little as 15 minutes.
Here's what a typical fast implementation looks like:
Day 1: Initial Setup (15-30 minutes)
The process begins with creating your account and completing a simple business questionnaire. You'll provide your receptionist instructions and scripts – think of this as your chance to explain how you want calls handled. Then you'll configure call forwarding on your business line, essentially "connecting the pipes" so calls reach your virtual team.
Day 1-2: Testing & Refinement
Smart businesses don't skip the testing phase. This is your opportunity to make test calls and verify proper handling, adjust scripts based on what you hear, and finalize integration with your existing business systems. It's also the perfect time to make sure your team understands how to interact with the service.
Day 2-3: Go-Live
With testing complete, you'll activate full call forwarding and begin monitoring initial calls for quality. Any final adjustments to call handling instructions can be made at this point. Almost immediately, you'll start receiving detailed call reports and analytics that help you understand your communication patterns.
This rapid implementation means you can quickly address urgent needs – whether that's covering for a departing receptionist, handling seasonal call spikes, or supporting a new marketing campaign generating increased calls.
For businesses in Anaheim, San Diego, and throughout Southern California, this quick setup is particularly valuable during tourist seasons when call volumes can suddenly increase. Instead of scrambling to hire temporary help, you can have professional support ready in minutes with online virtual receptionist setup.
Frequently Asked Questions about Virtual Office Reception Services
How quickly can my business get started?
Most virtual office reception services can have you up and running within 24 hours of signing up. The initial setup typically takes just 15-30 minutes, involving:
- Creating your account
- Providing basic business information
- Setting up call forwarding
- Defining your greeting and call handling preferences
After this initial setup, you can immediately begin receiving professionally answered calls. Many providers offer a same-day setup option if you need immediate coverage.
Can the service integrate with my CRM and calendar?
Yes, modern virtual office reception services integrate with most popular business systems. Common integrations include:
- CRM Systems: Salesforce, HubSpot, Zoho, Pipedrive
- Calendar Tools: Google Calendar, Outlook, Calendly, Acuity
- Practice Management: Clio, MyCase, ServiceTitan
- Communication Platforms: Slack, Microsoft Teams
- Universal Connector: Zapier (connecting to 5,000+ apps)
These integrations allow for automatic data transfer, eliminating manual entry and ensuring your systems remain up-to-date with caller information, appointments, and follow-up tasks.
If you use a specialized or custom system, many providers also offer API access for developing custom integrations.
What level of script customization is possible?
Virtual office reception services offer extensive customization options for how your calls are handled:
- Greeting Customization: Complete control over how calls are answered, including company name, department-specific greetings, and time-of-day variations
- Call Screening Questions: Define exactly what information should be collected from callers
- FAQ Responses: Provide detailed answers to common questions about your business
- Transfer Protocols: Specify when calls should be transferred versus when messages should be taken
- Special Instructions: Create handling procedures for VIP clients, emergency situations, or specific types of inquiries
- Seasonal Updates: Temporarily modify scripts for holidays, special events, or promotions
Most providers store these scripts in a centralized knowledge base that receptionists can access instantly during calls, ensuring consistent and accurate responses regardless of which receptionist answers.
For businesses in San Clemente, Oceanside, and coastal areas that may have seasonal variations in services or hours, this flexibility in script customization is particularly valuable.
Conclusion
The rise of virtual office reception services represents more than just a trend—it's a fundamental shift in how businesses manage their front-line communications. In today's world, combining the warmth of human interaction with cutting-edge technology creates something special: customer experiences that often surpass traditional in-house reception while dramatically reducing costs.
The numbers simply don't lie. When 80% of callers who reach voicemail immediately hang up and call your competitors instead, you can't afford to miss calls. Virtual receptionists typically answer within ten seconds, ensuring those potential customers connect with your business rather than moving on to the next option in their search results.
For businesses throughout Southern California and beyond, this responsive edge can make all the difference in increasingly competitive markets where customer expectations continue to rise. People simply expect immediate answers, and virtual office reception services deliver exactly that.
At Kell Solutions, we've witnessed how our AI-powered VoiceGenie transforms business operations. It captures leads that would otherwise disappear into the voicemail void. It frees your team to focus on what they do best instead of constantly interrupting their work to answer calls. It projects a consistently professional image regardless of how swamped you might be. And it provides true 24/7 coverage without the astronomical expense of round-the-clock staffing.
Perhaps most importantly, modern solutions like VoiceGenie AI integrate seamlessly with the tools you already use, creating a unified communication flow that keeps everyone on the same page.
The question has fundamentally changed. It's no longer whether your business can afford virtual office reception services —it's whether you can afford to operate without them when every missed call potentially represents thousands in lost revenue.
Ready to experience the difference that professional virtual reception can make for your business? Request a free VoiceGenie AI demo today and find how our solution can be custom to your specific needs, creating the perfect first impression with every caller, every time.
📚 About the Author
Gregg Kell is a seasoned digital marketing strategist and founder of Kell Web Solutions, Inc., helping professional service firms grow through innovative AI-powered solutions like VoiceGenie AI. With over 20 years of experience in web development, lead generation, and business automation, Gregg is passionate about helping small businesses maximize growth and profitability through cutting-edge technologies.
When he's not helping businesses boost their bottom line, Gregg enjoys life by the beach in Laguna Beach, California, with his wife Debbie, celebrating over 40 years of marriage and entrepreneurial trips.
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