How to Excel in Community Management: Advice From 12 Experts

Posted from: http://blog.hubspot.com/marketing/community-management-expert-advice

 

Community management has become an essential part of a successful long-term social media marketing strategy. In fact, it’s turned into more than just a social media strategy: Community management leads to customer retention, and studies have shown that profits increase 95% when retention grows over 5%.

In order to get to the point where community management turns into business growth, you need to first put in the effort to develop deep personal relationships with custo… Read More